This Privacy Policy explains how Remote Social Pty Ltd (ACN 644 341 702) of
Level 2, 11 York Street, Sydney (
Remote Social,
we,
us and
our) collects and processes personal information collected through our Website and Platform. We understand that your privacy is paramount and take our privacy obligations seriously.
We may modify or amend this Privacy Policy from time to time. If we make any material changes, we will notify you by email (to the address associated with your account) or when you next log in to your account prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you have any questions or concerns about our Privacy Policy or with the handling of your personal information, please contact our Privacy Officer at
privacy@remotesocial.ioTopics
What does Remote Social do?
Remote Social is a platform that allows leaders to create new opportunities for their teams to connect, have fun, and strengthen relationships. Our website (accessible via
https://www.remotesocial.io/ the “
Website”) and other digital properties (including related mobile applications) (together our “
Platform”) allow businesses and individuals (“
Users”) to engage in activities and experiences and to create content to facilitate connections between teams (“
Remote Social Services”).
For more information about Remote Social, please see the “About” section of our Website at
https://www.remotesocial.io/about.
How does this privacy policy apply to me?
This Privacy Policy applies to personal information which is collected from:
- visitors to our Website; or
- individuals, representatives of individuals, or companies that sign up to use our Platform via a paid plan or free plan.
This Privacy Notice, applies to the processing of personal information by Remote Social as a processor or behalf of Remote Social Users.
If you provide us with information about another person (if, for example, you are a representative of an individual), you must provide them with a copy of this Privacy Policy and let that other person know that we use their personal information in the ways set out in this Privacy Policy.
A note about children
Unless permitted by applicable law you must not permit any child under the age of 16 access to our Platform or to provide personal information to Remote Social. If you are a parent or guardian and you are aware that an individual (of whom you are a parent or guardian) under 16 has provided us with personal information, please contact us. We will, upon notice or discovery, take all reasonable efforts to erase or destroy any personal information that may have been collected or stored by us about that individual.
We collect information relating to you and your use of our Platform from a variety of sources. Some of this information is collected directly from you and some of this information is collected from your interaction with our Platform, your company, other individuals at your company, or from third parties such as Slack, Google, or Microsoft.
Information provided voluntarily
- name
- preferred username
- pronouns
- email address
- job title
- company department
- timezone
- user photo or avatar
- mobile phone number
- remote working preferences
- messages, comments, and reactions posted to Slack channels that are connected to the Remote Social Slack Bot through an authorised Slack integration.
If you are a paid plan User you will also be required to provide a billing email address, billing address and payment method in order to facilitate billing.
You may also provide us with your personal information if you submit queries or make a report to us in relation to a customer support request.
Information collected automatically
When you visit our Website or interact with the Platform we will automatically collect information from your device (which may be considered personal information in certain jurisdictions) including:
- your IP address
- device type
- browser type
- broad geographic information (e.g., country or city level)
- timezone
- usage data
- the date and time of your visit
- the parts of our website you access during your visit
- your actions on our website
- the browser you are using
Some of this information may be collected using cookies and similar tracking technology. This is explained further in the sections relating to cookies below.
Information collected from third parties
You may indirectly provide us with your personal information including your name, email address, and profile photo if you choose to register for our service using either Google login or Facebook login.
You may indirectly provide us with your personal information including your name, email address, profile photo, and Slack profile information if you interact with our Remote Social Slack Bot after it has been granted access to your Slack workspace. This information may also include interactions, messages, images and reactions shared in a Slack channel that Remote Social has been granted access to by your Slack workspace administrator or Remote Social account owner.
There may be occasions when we collect information about you from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Information specific to specific users of third-party integration or service
A Customer may elect to use a third party integration with our Platform (for example Slack) when using our Remote Social Slack Bot Product. Remote Social will not be responsible for any act or omission of any third party, including such third party’s use of your personal information. Remote Social does not warrant or support any such third party. You should contact the relevant third party for any issues arising from your use of its services.
Remote Social collects your information so that we can:
- process your registration and manage your account
- provide you access to the the Remote Social platform
- interact with you directly through your Slack workspace for the purposes of providing the Remote Social platform service
- provide matching services within our Slack integration, including partnering you with other users with similar profile information or usage
- deliver promotional materials, special offers and general information about other goods and services which we offer that are similar to those that you have already purchased or enquired about unless you have opted out of receiving such information.
Legal basis for processing personal information
The legal basis for which Remote Social collects and processes personal information will depend on the personal information concerned and the specific circumstances in which we collect it.
We will collect personal information from you only where:
- we have your consent;
- where we need the personal information to perform a contract with you;
- or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to develop and improve the Remote Social platform, to provide additional functionality, to ensure appropriate security or to implement sensitive content warnings and content moderation.
Security of your personal informationThe security of your personal information is very important to us. All your data is private and confidential, and we take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy. We follow generally accepted security standards to protect the personal information submitted to us, both during transmission and once it is received.
You can read more about our Security and Compliance statements regarding our Platform security
here.
Where your personal information is locatedRemote Social securely stores your data within the Google Cloud Platform via Google Firebase (US-Central1 - Oklahoma) and MongoDB Cloud Atlas (US-Central1 - Iowa).
European Union, UK or Swiss Users
If you live in the European Union or the UK, we will use the following safeguards to transfer your personal information to a country not currently deemed adequate under applicable data protection law:
- European Union Standard Contractual Clauses: Remote Social offers the European Union Standard Contractual Clauses
(“EU SCCs”), also known as Model Clauses, to meet the adequacy and security requirements for our Customers that operate in the European Union and other international transfers of information. - UK Standard Contractual Clauses: Remote Social similarly offers UK Standard Contractual Clauses (“UK SCCs”) to meet the adequacy and security requirements for our customers and Users that operate in the UK
Remote Social will keep your personal information as long as required to provide you with your requested service. Once this time period has expired, or should you cancel the service, we will delete all personally identifiable information.
Who has access to the data that we collect?
Remote Social EmployeesTo provide you with services, we will need to disclose your personal information to our employees. Remote Social has in place data access policies to ensure that personal information is only accessed within secure environments and only processed in order to provide services in accordance with this Privacy Policy.
Third parties
Remote Social will also need to share your personal information with third parties we use to operate our business. Examples of our service providers include: hosting services; project management software; email service providers; system monitoring services; customer support services; and website analytics. These companies are only authorised to use your personal information as necessary for us to provide services. A list of our sub-processors can be viewed
here.
Marketing
Remote Social would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop Remote Social from contacting you for marketing purposes. Every marketing email we send will include a link to opt-out of any future marketing communications.If you no longer wish to be contacted for marketing purposes you can also request to be removed via
support@remotesocial.io.
What are your data protection rights?
Remote Social would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information unless there is an exception to such disclosure which applies under relevant privacy legislation.
The right to rectification – We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
The right to erasure – You have the right to request that Remote Social erase your personal data unless there is an exception to such which applies under relevant privacy legislation.
The right to restrict processing – You have the right to request that Remote Social restrict the processing of your personal data unless there is an exception to such which applies under relevant privacy legislation.
The right to object to processing – You have the right to object to Remote Social’s processing of your personal data unless there is an exception to such which applies under relevant privacy legislation.
The right to data portability – You have the right to request that Remote Social transfer the data that we have collected to another organisation, or directly to you unless there is an exception to such which applies under relevant privacy legislation. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Cookies
Remote Social Cookies
We and our marketing partners, affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, and scripts, to analyse trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
You can manage your cookie preferences via the cookie preference manager.
Third party cookies
For some of the functions within our platform, we use third-party vendors, for example Google Cloud, Hotjar, Amplitude, Sendgrid, Stripe. These vendors may contain third-party cookies and we encourage you to consult the privacy policies of these third-party vendors on their websites for information regarding their use of cookies.
What types of cookies do we use?
There are a number of different types of cookies, however, our website and product uses:
- Functionality – Remote Social uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Remote Social uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Remote Social sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
- Analytics – Remote Social uses cookies that enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.
How to delete, access, or transfer your data
If you would like to request to delete your personal data, access the data that Remote Social stores about you, or enquire about transferring your data you can contact the Remote Social team using the details below.
Email:
privacy@remotesocial.io
Or write to us at:
Level 2,
11 York Street
Sydney NSW 2000
Australia
If you have any questions, concerns or complaints about our Privacy Policy or our data collection or data processing practices, or if you want to report any data privacy concerns or data security issues, please contact us at the address below, where we will assist or refer your question, concern or complaint to the appropriate party.
Email:
privacy@remotesocial.io
Or write to us at:
Level 2,
11 York Street
Sydney NSW 2000
Australia
How to make a complaint
Australian privacy complaints
If you live in Australia and wish to report a complaint or if you feel that Remote Social has not addressed your concern in a satisfactory manner, you may contact the Office of the Australian Information Commissioner (OAIC)(
https://www.oaic.gov.au/about-us/contact-us ).
Online:
https://forms.business.gov.au/smartforms/landing.htm?formCode=APC_ENQ
Phone:
+61 1300 363 992
Email:
enquiries@oaic.gov.au
Post:
GPO Box 5218
Sydney NSW 2001
Australia
UK privacy complaints
If you live in the UK and wish to report a complaint or if you feel that Remote Social has not addressed your concern in a satisfactory manner, the relevant Data Protection Authority is UK Information Commissioner (our lead supervisory authority) at:
UK Information CommissionerInformation Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Phone: +44 0303 123 1113
Fax: +44 01625 524 510
Email: casework@ico.org.uk
We will cooperate with the UK Information Commissioner or the Data Protection Authority regarding the investigation and resolution of your complaint, and any specific actions they require for us to comply with our Privacy Policy or applicable law.
European Union Privacy ComplaintsIf you live in the European Union and wish to report a complaint or if you feel that Remote Social has not addressed your concern in a satisfactory manner, the relevant Data Protection Authority will depend on the country in which you reside. Contact information of the relevant European Data Protection Authorities can be accessed
here.
We will cooperate with the relevant EU Data Protection Authority in your country regarding the investigation and resolution of your complaint, and any specific actions they require for us to comply with our Privacy Policy or applicable law.
